Translation Assistance & Contact Attempts Guide

Translation Assistance & Contact Attempts Guide

💬 Overview

If a contact needs help with translation, no worries! We've got a quick and easy process to follow! This guide will walk you through sending translated messages, logging attempts, and knowing when to escalate. 

📝 Step 1: Send a Translated Text Using Google Translate

When the contact indicates they need translation help:

1. Go to Google Translate 🌍

2. Type your message in English

3. Copy the translated version

4. Paste it into a text message and send it to the contact 📱

✨ Quick tip: Give the translation a quick review to make sure everything looks right!

📞 Step 2: Log Each Text as a Call Attempt

Each time you send a translated text message:

• Log it in the app as a Call Attempt 🗒️

• Note any responses you receive

📅 Step 3: Follow the 3-Day Contact Rule

If the contact doesn’t reply:

• Try once a day by text and log each attempt

• If there is no response by Day 3, log your final attempt as:

🚫 “Contact Will Not Schedule”

This status will:

• Alert our staff that extra support is needed 🧑‍🤝‍🧑

⭐ Summary

• Use Google Translate for all outgoing messages 🌐

• Log every text as a call attempt 📝

• If no contact by Day 3 → mark “Contact Will Not Schedule” 🚫

• Our support team will be notified for follow-up 🙌