Mel
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Activity overview
Latest activity by Mel-
Mel created an article,
Understanding Look Due Dates and Your Rating
Will a Past-Due Look Affect My Rating? No! 😊 Completing a Look after the listed due date does not negatively impact your Looker rating.We understand that scheduling can depend on contact availabili...
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Mel created an article,
What Does “Virtual Inspection” Mean?
If your Look states that it is a “Virtual Inspection,” you are still required to complete the inspection in person.✅ This is an in-person inspection. Please proceed with contacting the customer and...
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Mel created an article,
Available Look Notifications: What You Need to Know
Lookers may be notified about available Looks in several different ways. Understanding how our sourcing process works can help explain why you may receive some notifications but not others.📲 How Wi...
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Mel created an article,
How to Successfully Upload a Look
Before You Upload:⚙️ 1. Enable Automatic Media UploadsConfirm that the "Upload Media Files as you do Looks" setting is enabled within the WeGoLook app.To check this setting: Open the WeGoLook app....
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Mel created an article,
Translation Assistance & Contact Attempts Guide
Translation Assistance & Contact Attempts Guide💬 OverviewIf a contact needs help with translation, no worries! We've got a quick and easy process to follow! This guide will walk you through sending...
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Mel created an article,
On-Hold Orders: What to Expect
Overview:Orders can remain on hold for up to 21 days while we wait for a response from our client. During this time, no action is required from you unless the contact reaches out. 😊Why Would An Ord...
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Mel created an article,
Updated Looker Support Contact Method
We’ve updated how Lookers reach Support to improve response times and ensure all requests are handled through our in-app text and chat channels. The previous phone number (1-855-947-1804) is no lon...
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Mel created an article,
Unable to schedule a Look?
Making a schedule attempt in the Looker app ensures your outreach is properly documented and visible to Support and clients. Follow the steps below every time you try to contact a customer.👉 Log th...
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Mel created an article,
Help Is a Click Away in the Looker App!
Hi Lookers! 👋You may have noticed some exciting updates in the app, including our new Knowledge Base, designed to help you get answers fast without waiting to speak with a support agent.Going forw...
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Mel created an article,
How to Request Additional Funds for a Look
💰 How to Request Additional Funds for a LookIf you need additional compensation to complete a Look, please follow the steps below directly in the WeGoLook mobile app 📱✅ Steps to Request Additional...