On-Hold Orders: What to Expect

Overview:

Orders can remain on hold for up to 21 days while we wait for a response from our client. During this time, no action is required from you unless the contact reaches out. 😊

Why Would An Order Be On Hold❓

An order may be placed on hold when we're waiting for additional information, confirmation, or scheduling availability from our client.

What You Need to Do ✅

No action is needed unless the contact reaches out.

While the order is on hold:

• The hold can last up to 21 days ⏱️

• You do not need to take any steps unless the contact replies

• If the contact reaches out, please let us know so we can assist

If the Contact Reaches Out to You 📲

If you hear back from the contact:

1. Open the app

2. Go to the Support section

3. Text us to let us know the contact replied

4. We will remove the hold and continue with next steps 🚀

If You Do Not Hear Back 

If the contact does not respond within the 21-day hold period:

• We will follow up with updates

• The order may be canceled, or you may receive additional instructions

Need Help? 💬

You can always reach us through the Support section in the mobile app if you have questions or need assistance.