Will a Past-Due Look Affect My Rating?
No! 😊 Completing a Look after the listed due date does not negatively impact your Looker rating.
We understand that scheduling can depend on contact availability, vehicle availability, business hours, and other factors outside of a Looker’s control. The due date is primarily used by WeGoLook for internal tracking purposes.
What Can Affect My Looker Rating?
Your rating may be impacted if:
- 🔄 You receive a return trip due to an issue within your control.
- ❌ You are unassigned from a Look for a reason within your control.
Simply completing a Look after the listed due date will not lower your rating.
📅 How Soon Should I Schedule My Look?
If applicable, reach out to the listed contact immediately after accepting a Look to begin scheduling the inspection.
Please make sure to:
- 📞 Reach out by text or by phone, once every 24 hours for 3 days and logging each attempt.
- ✅ Confirm the appointment with the contact before traveling to the inspection location.
- 🗓️ Keep your appointment and scheduling information up to date.
- 💬 Communicate with WeGoLook if you have difficulty reaching the contact or encounter an issue that may delay the Look.
What If the Contact Can't Schedule Before the Due Date?
That’s okay! If the contact is unavailable until after the listed due date, schedule the inspection for the date and time that works for the contact.
You do not need to complete the Look by the listed due date in order to protect your rating.
💡 Key Takeaway
Focus on making contact and scheduling within 24–48 hours of accepting the Look.
If the actual inspection takes place after the listed due date, don’t worry! 👍 Your rating will not be negatively impacted simply because the Look is past due.
📚 Related Articles
- 📅 How to Schedule a Look
- 📞 What Should I Do If I Can't Reach the Contact?
- 🗓️ When Should I Update My Appointment Information?
- 🔄 What Causes a Return Trip?
- ⭐ Understanding Your Looker Rating
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